ACA International Divisions & Markets Health Care Collections

The Health Care Collections page was created specifically for ACA members specializing in the management and servicing of health care debt. This portion of the ACA website includes tools and resources designed to assist members in their daily practices. Both veteran and new members will find credit and collection industry trends, education, training and compliance information.

Latest Health Care News

Tools & Resources

Pulse Newsletter

Pulse is a monthly bulletin that contains information important to health care credit and collection personnel.

Health Care Collections Listserve

Connect with fellow health care collection and billing professionals using the Health Care Collections Listserve to post questions and comments on industry hot topics.

Health Care Collection Products

Products available to assist in health care collections.

Health Care Collection Statistics

Facts and statistics about health care debt and collections.

Health Care Information by Topic

Tips for professionals in the health care receivables industry.

Health Care Collection, Servicing and Debt Purchasing Practices Statement of Principles and Guidelines

Full text of the Statement of Principles document.

Answering Client Questions about ACA’s Health Care Statement of Principles

Client relations tool for communicating the values espoused by ACA members who specialize in health care receivables.

Answering Reporters’ Questions about Health Care

Tips to help ACA members conduct a successful media interview when contacted about health care collection topics.

White Paper: Health Care Billing and Collections: The Industry Perspective

Hospitals have become the focus of increasing media attention regarding billing and collection policies, especially relating to uninsured or underinsured patients.

White Paper: Applying HIPAA’s Framework to the Sale and Purchase of Health Care Receivables

Learn how to address the unique issues surrounding the use and disclosure of protected health information during the sale or purchase of health care receivables.

Related Industry Links

Visit the websites of other health care-related organizations.

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  • Additional Tools
  • Management ToolsResources to help ACA members manage their employees and run their businesses.
  • Technology ToolsNews, resources and information for ACA members interested in credit and collection industry technology topics.
  • Quick Links
  • FastfaxA comprehensive library of ACA’s compliance documents.
  • TCPA ResourcesCompliance and government affairs information regarding the Telephone Consumer Protection Act.
  • PublicationsCredit and collection industry publications, periodicals, guides, reports and research.
  • Find a MemberSearchable ACA Member Directory, no login required.
  • File an Ethics ComplaintFile a complaint against a member of the collection industry.
Contact ACA

If you have a suggestion for additional resources you would like to see in this area, please e-mail your comments to hsp@acainternational.org.

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